STONKAM CO., LTD
Home > Support > FAQ
FAQ
  • QWhat is the MOQ ?
    A1~100 pieces according to the model
  • QWhat is the payment terms?
    AT/T, L/C at sight
  • QWhat is the warranty time?
    AUsually 12~15 months, it also depends on the type of the products.
  • QWhat is the lead time?
    AUsually 3~7 days for sample order, for bulk orders, it depends on the order quantity.
  • QHow to charge the freight?
    AThe quotation usually doesn’t include the freight; customer can choose freight prepaid or freight collect.
  • QWhat is the type of shipping?
    ABy express, by air and by sea (FEDEX, DHL, TNT, UPS)
  • QWhat is the trade terms?
    AFOB Guangzhou,C&F,EXW.
  • QWho will pay for the freight of warranty products?
    ADuring the warranty period, the cost of the warranty products returned to our company will be paid by the customer and the cost shipped back to the customer will be paid by our company. After the warranty, the freight and maintenance expenses will be paid by the customer.
  • QHow to place an order?
    AAfter confirming PI, the sample order requires 100% payment in advance. The bulk orders requires 30% deposit before production, and the rest 70% balance should be paid before shipment.
  • QCan you do OEM or ODM orders?
    AYes.
  • QCan I get a lower price if I order large quantities?
    AYes, the larger the quantity, the cheaper the prices.
  • QHow can you guarantee the quality?
    AOur production quality follows the standard of MIL-STD-105E. We have a QC team of 24 people with 12 years’ experience. All of the products will run through over 4 times’ 100% testing before being delivered.
Copyright ©2002-2016 STONKAM CO.,LTD.ALL Rights Reserved. 广东省通信管理局 粤ICP备05043268号